3.0 Understanding the Technician Billing Report and the Hours Worked Report differences

Modified on Tue, 14 Apr at 9:30 AM

The billing report is pulling all labor from a technician on the work order with a LAST date of labor in the range (note an entry outside of the range will pull into the report as part of the work order billing). It is not looking at labor records within the date range, but for work orders with labor billed in that date range, so labor amounts outside of the date range you specify are included depending on the invoice date/when the work order was billed.

Here is an example from our test system on how those numbers can vary based on the labor reports you run--

Comparing the Technician Hours Worked Report to the Technician Billing report, for technician Travis from 2/1 to 2/16/25. The reports return two different totals.

The billing report is pulling ALL labor from Travis on the work order with a LAST date of labor in the range (note two entries outside of the range pull into the report as part of the work order billing). This is because some of the labor on those two work orders fell outside of the 2/1-2/16 range, but his last labor date on the work order was within the range and therefore all labor is included.

Technician billing report--

The Hours worked summary is only looking at labor records that fall into the date range specified, which would be in the "total hours" column below. This is his time spent between the dates of 2/1 and 2/16 on the work orders below, so there are two entries that differ from the previous report.

Hours worked summary--

On work order 140029157, he only worked one hour between 2/1 and 2/16 and so the one is used in the hours worked summary report, but he had 6 total hours on that work order and because it was billed between 2/1-2/16 all of the labor is included, not just the one hour. Therefore, that report includes all 6 hours.