3.0 Technician Performance

Modified on Fri, 7 Nov at 1:04 PM

Productivity = Hours worked / hours available

Technician productivity is measured by the actual time worked in a day versus the number of clock hours available in that day. Softbase recommends 85 to 87.5 percent as a productivity guideline, since non-labor-related activities can take up to 15 to 20 percent of available time.

Softbase 3.0 Tables used to track this.

Technician Hours Worked -

WOArrival (Populated via Softbase Service App or Mechanic Clock In)

Fields used:

DispatchName - Technician

ArrivalDateTime - Start Time

DepartureDateTime - Stop Time

Travel Flag - 0/-1

Lost Time Flag - 0/-1

Hours Available:

Setup Table:

Schedule on Technician

Efficiency = Flat rate hours produced / hours worked

Technician efficiency is measured by the actual number of hours technicians take to perform the labor versus the number of labor hours sold. This demonstrates the ability of technicians to beat a time standard or quoted time. Top dealers target 125 percent (factory manual) and 135 percent (non-factory manual) as an efficiency guideline.

Softbase 3.0 Tables used to track this.

Flat rate hours produced -

WOQuote
WONo
Type
HoursAllowed
Section

Technician Hours Worked -

WOArrival (Populated via Softbase Service App or Mechanic Clock In)

WONo

DispatchName - Technician

ArrivalDateTime - Start Time

DepartureDateTime - Stop Time

Travel Flag - 0/-1

Lost Time Flag - 0/-1

*Note: If more than one technician worked on a flat rate section it will be excluded from the calculation.

Proficiency = Hours billed / Hours available

Technician proficiency is a measure that combines productivity and efficiency, and compares hours billed to hours available. Proficiency provides a measure of a technician's time usage. Softbase recommends that technicians be 100 percent proficient all the time with peaks to 120 percent.

Hours billed:

WOLabor

WONo
MechanicNo
Hours
DateOfLabor

Hours Available:

Setup Table:

Schedule on Technician