Privacy Policy

Overview

Softbase Systems is committed to protecting your privacy and maintaining transparency in how we collect, use, and safeguard your information. This Privacy Policy explains how we handle data when you use Softbase Evolution, our dealership management platform and related services.

Information We Collect

We collect the following types of information from our customers and users:

A. Information You Provide

• Company information (name, address, contact details)

• User account data (name, email, role, access rights)

B. System-Generated Information

• Log data (login times, IP addresses, session history)

• Usage data (features accessed, actions taken in the platform)

C. Customer Data

• Information you input or upload to Softbase Evolution, such as:

  • Customer records

  • Service tickets

  • Equipment details

  • Financial transactions

This data is owned by you (our customer) and treated as confidential.

How We Use Your Information

We use collected information to:

• Provide and support the Softbase Evolution platform

• Improve system performance and user experience

• Respond to support inquiries and troubleshoot issues

• Ensure system security and integrity

• Comply with legal and financial obligations

Data Sharing and Disclosure

We do not sell or rent your personal or business data.

We may share data with:

• Trusted service providers (e.g. cloud hosting, analytics, support tools)

• Legal authorities when required by law or to protect rights and safety

• Integration partners when explicitly authorized by you

All third-party providers are required to follow strict data protection standards.

Data Security

We implement technical and organizational measures to protect your data, including:

• Encryption in transit (TLS)

• Role-based access controls

• Regular security reviews and backups

• Geographic data residency (United States)

Data Retention

We retain your data for as long as your account is active and for any additional period required by law, contract, or legitimate business needs.

Upon termination, data may be exported upon request and then securely deleted according to our data retention policy.

Your Rights and Choices

As a customer, you can:

• Access and update your user information

• Export your data at any time

• Request deletion of your data after service termination

To exercise these rights, contact us at: support@softbaseevolution.com

Changes to this Policy

We may update this Privacy Policy occasionally to reflect changes to legal requirements or our services. We will notify administrators of affected organizations when significant changes occur.

Contact Us

If you have any questions about this policy, please contact:

Softbase Systems
Attn: Compliance Officer
24624 I-45 North, STE 250
Spring, TX 77386
Email: compliance@softbasedev.com