1. Open original invoice
2. Gear > File > Reverse Document (Credit) original invoice. This opens a new invoice which is the credit document.
3. Gear > File > Close/Invoice on the credit document. This is the step that completes the reversal. Do not make changes to this document as this will prevent the credit from being applied.
4. Gear > File > Reverse Document (Credit) this document. This will generate a third document number which is the new Open Document you can make any necessary changes to.
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